Provider Quality Assurance Specialist (Night Shift)
Field Nation, Bangladesh

• Create new quality events as needed
• Daily review of blocks and ratings list - determine if we need to create event or clear each item
• Investigate quality events by communicating with involved parties while documenting all findings
• Fault/No Fault events and communicate with the provider accordingly based on your findings
• Suspend/Deactivated accounts as needed while making sure to not negatively impact future work
• Respond to user inquiries/complaints regarding investigations, suspensions and deactivations
• Document all written/verbal communication within service cloud
• Resolve customer's problems by clarifying the complaint; determine the cause of the problem; select and explain the best solution for solving the problem; follow up to ensure resolution
• Gather appropriate knowledge about Field Nation platform
• Ensure regular office attendance and proper time management during office hours
• Build sustainable peer to peer relationships through open and interactive communication
• Maintaining a positive, empathetic and professional attitude toward customers and colleagues

• Strong English communication skills - reading, speaking, listening, and writing
• Detail oriented while maintaining an empathetic and unbiased 3rd party perspective
• Ability to clearly communicate the violation of our policy and/or what we need from them as proof
• Ability to remain calm and effective during complex, high stress situations
• Strong analytical and problem solving skills
• Prioritizing and managing time effectively
• Relentless work ethic and commitment to helping your teammates succeed
• Comfortable interacting in high stress situations on a daily basis

• This position requires a minimum A levels / HSC equivalent qualification with proficiency in English language speaking, writing and listening.

• This is a full time position from 8pm to 5am BD Standard Time Monday through Friday

• BDT 30,000 - 40,000 (Monthly)

• Uttara, Dhaka (Hybrid)

• Medical Insurance amp; Gratuity benefit
• Lunch/Dinner Facilities: Fully Subsidized
• Yearly Two Bonuses
• Sound work-life balance - Regular working hours: 8 hours/day, 5 days a week.
• Friendly work environment.
• Flexible leave/vacation policy.
• A great learning opportunity.
• The opportunity to work with cross-cultural teams with the US.
• Annual performance evaluation and increment.
• Yearly bonus.
• Employee Transportation Facility. (Subject to Availability)

Job Rewards and Benefits