Program Manager
Field Nation, Bangladesh

• Responsible for clients path to value, functioning in an agile environment, iterating real time when meeting success criteria becomes at risk
• Successfully informs and influences sponsors and key stakeholders, senior, and executive leadership to promote success of program and/or project performance and prioritization, frequently through times of ambiguity and significant, long-term obstacle management
• Seeks counsel of peers, stakeholders, and/or product leads in times of strategically complex or critical ambiguity and adapts planning, communications, and engagements
• Develop an effective client engagement strategy designed for executive-level decision-makers within enterprise businesses
• Act as an intermediary between several internal departments including Customer Success, Sales, Product Management, Marketing, and Finance
• Serve as an escalated point of contact during onboarding
• Make effective decisions when presented with multiple options for how to progress with the project
• Effectively communicate program recommendations at an executive level both internally and externally
• Produce accurate and timely reporting of program status throughout its life cycle
• Contribute thought leadership and best practices around program execution, methodology and process
• Measure, analyze and report key trends in program performance and drive opportunities to improve
• Collaborate with Customer Success, Sales, Product Management and Marketing to improve program processes and performance
• Segment lists and define detailed analysis and reports on list attrition, retention, acquisition, and prospect lists for onboarding campaigns
• Design and deploy analysis tools, project management frameworks, and client engagement practices designed for large enterprises to further cement Field Nation’s ability to guide customers through extensive labor sourcing changes
• Travel up to 10% of the time

• 4 + years Project Management, Program Management, relationship management, sales consultant or related experience
• Excellent communication skills (verbal and written) with a consultative style
• Strong cross-functional leadership skills
• Ability to clearly present material and recommendations at an executive level
• A highly motivated team player with a proactive approach to work
• Strategic appreciation of the role, the company and the market
• A finisher/completer with high level of personal ownership of team performance
• Self-driven, results oriented with a positive outlook, and a clear focus of high quality and business profit
• Able to work well with colleagues within different areas of expertise
• Must be comfortable operating in a fast-paced, highly dynamic environment and exhibit grace under pressure

Job Rewards and Benefits