Program Manager

Program Manager
Field Nation , Bangladesh

1 Year
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jan 6, 2022
Last Date
Apr 6, 2022

Job Description

Why is this role important to Field Nation?The Program Manager will be responsible for designing and executing customer implementation programs and projects, including evaluating and managing cross-functional activities to drive new customer acquisition and retention. Key to this role is being able to articulate value, inspire and sell Field Nation best-practices, and successfully guide internal and external constituents through defined processes. Goals include aligning key stakeholders and strategically driving program goals resulting in predictable program adoption metrics. Responsibilities include cultivating engagement, creating program timelines and communications, service as a liaison between internal and external stakeholders, and the development and management of campaign execution. The Program Manager must have customer and project management experience gained in a fast moving, client-driven organization. This position will also offer the chance to work in a fast-paced, high growth environment where innovative ideas are encouraged and collaboration is a must. This position is located in Minneapolis, MN and reports to the Vice President of Customer Experience and Operations.
What you’ll do:
  • Responsible for clients path to value, functioning in an agile environment, iterating real time when meeting success criteria becomes at risk
  • Successfully informs and influences sponsors and key stakeholders, senior, and executive leadership to promote success of program and/or project performance and prioritization, frequently through times of ambiguity and significant, long-term obstacle management
  • Seeks counsel of peers, stakeholders, and/or product leads in times of strategically complex or critical ambiguity and adapts planning, communications, and engagements
  • Develop an effective client engagement strategy designed for executive-level decision-makers within enterprise businesses
  • Act as an intermediary between several internal departments including Customer Success, Sales, Product Management, Marketing, and Finance
  • Serve as an escalated point of contact during onboarding
  • Make effective decisions when presented with multiple options for how to progress with the project
  • Effectively communicate program recommendations at an executive level both internally and externally
  • Produce accurate and timely reporting of program status throughout its life cycle
  • Contribute thought leadership and best practices around program execution, methodology and process
  • Measure, analyze and report key trends in program performance and drive opportunities to improve
  • Collaborate with Customer Success, Sales, Product Management and Marketing to improve program processes and performance
  • Segment lists and define detailed analysis and reports on list attrition, retention, acquisition, and prospect lists for onboarding campaigns
  • Design and deploy analysis tools, project management frameworks, and client engagement practices designed for large enterprises to further cement Field Nation’s ability to guide customers through extensive labor sourcing changes
  • Travel up to 10% of the time
What you'll need:
  • 4 + years Project Management, Program Management, relationship management, sales consultant or related experience
  • Excellent communication skills (verbal and written) with a consultative style
  • Strong cross-functional leadership skills
  • Ability to clearly present material and recommendations at an executive level
  • A highly motivated team player with a proactive approach to work
  • Strategic appreciation of the role, the company and the market
  • A finisher/completer with high level of personal ownership of team performance
  • Self-driven, results oriented with a positive outlook, and a clear focus of high quality and business profit
  • Able to work well with colleagues within different areas of expertise
  • Must be comfortable operating in a fast-paced, highly dynamic environment and exhibit grace under pressure
Why Field NationAt Field Nation, we are breaking the barriers to work and enabling the gig economy. We’re a tech company that offers a web-based marketplace solution for buyers and sellers of contract services to simply connect, work, and manage their business. We look for collaborators, innovators, and problem solvers to join us in our common purpose of changing the way work gets done. We've been named a Top Workplace by the Star Tribune each year since 2017and we were named a Best Place to Work by the Minneapolis/St Paul Business Journal in 2021. We look to hire extraordinary people and provide them extraordinary benefits.
A snapshot of our perks and benefits for full-time employees:- Unlimited/Flexible paid time off- Annual vacation bonus yes, we’ll pay you a bonus to take paid time off!- Individualized growth and development plans to help you develop a deeper skillset and wider responsibility in your career- Exposure to and experience with cutting edge technologies to solve meaningful problems in an entrepreneurial, scaling startup environment- Company paid short-term and long-term disability and life insurance- Medical, dental, and vision benefits with HSA option (to include a competitive employer contribution)- Paid parental leave pay available- Great work/life balance with a flexible, come-as-you-are environment- Competitive 401k employer match and vesting schedule- Free gym membership in our building’s new facility- Open office space with tons of natural light in beautiful downtown Minneapolis, connected to the Minneapolis skyway system, close to public transportation hubs, and many popular food options
We require candidates to complete a criminal background check at the offer stage of our interview process.

Job Specification

Field Nation

Information Technology and Services - Dhaka, Bangladesh