Implementation Engineer

Implementation Engineer
Field Nation , Bangladesh

1 Year
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jan 6, 2022
Last Date
Apr 6, 2022

Job Description

Why is this role important to Field Nation?The Implementation Engineer is an entry-level software engineering position that plays a crucial role for our customer on-boarding and product teams. They are responsible for helping customers to implement their integration with our Field Nation system, support customers during the implementation phase, and act as a primary escalation point once the integration is complete. This position offers the opportunity to be in a fast-paced, high growth environment where new ideas are encouraged and collaboration is a must. This position is located in Minneapolis, MN and reports to the Director of Engineering.What you'll do (Main Responsibilities):

Facilitate implementation of customer integrations with the Field Nation API
  • Consultation with customers and internal partnersHelp customers with data mapping
  • Review customer code snippets and provide feedback
  • Work with customers to develop detailed testing and training plans
  • Support customer user acceptance testing
  • Train customers on Field Nation integration interfaces
  • Develop detailed cutover and implementation transition plans
Support customers during implementation phase and afterwards
  • Communicate effectively with the customer when problems arise and ensure they receive a timely response
  • Monitor, triage, and respond promptly to incoming customer issues
  • Identify and implement a quick solutions (data or code changes) when problems arise and help the team plan out long-term resolutions
  • Provide on-call support for integration customers
Ensure that customer requirements are met in collaboration with the Product and Engineering teamsBe a subject matter expert in integration functionality and maintain integration documentationWhat you'll need:
  • Previous experience in web and software development
  • Experience in working with customers to solve their problems
  • The ability to think independently while also working collaboratively to creatively and quickly solve customer problems
  • Ability to identify, propose and implement solutions
  • Demonstrated effective oraland written communication skills, including poise in pressure situations
  • The ability to convert technical terminology into layman's terms
  • Strong analytical and problem solving skills
  • An interest in software development and being a part of a product company
Preferred Experience and Background:
  • Bachelor’s Degree in Computer Science or Engineering
  • Experience with relational databases
  • Demonstrated knowledge of web technologies, such as javascript
Why Field NationAt Field Nation, we are breaking the barriers to work and enabling the gig economy. We’re a tech company that offers a web-based marketplace solution for buyers and sellers of contract services to simply connect, work, and manage their business. We look for collaborators, innovators, and problem solvers to join us in our common purpose of changing the way work gets done. We've been named a Top Workplace by the Star Tribune each year since 2017and we were named a Best Place to Work by the Minneapolis/St Paul Business Journal in 2021. We look to hire extraordinary people and provide them extraordinary benefits.
A snapshot of our perks and benefits for full-time employees:- Unlimited/Flexible paid time off- Annual vacation bonus yes, we’ll pay you a bonus to take paid time off!- Individualized growth and development plans to help you develop a deeper skillset and wider responsibility in your career- Exposure to and experience with cutting edge technologies to solve meaningful problems in an entrepreneurial, scaling startup environment- Company paid short-term and long-term disability and life insurance- Medical, dental, and vision benefits with HSA option (to include a competitive employer contribution)- Paid parental leave pay available- Great work/life balance with a flexible, come-as-you-are environment- Competitive 401k employer match and vesting schedule- Free gym membership in our building’s new facility- Open office space with tons of natural light in beautiful downtown Minneapolis, connected to the Minneapolis skyway system, close to public transportation hubs, and many popular food options
We require candidates to complete a criminal background check at the offer stage of our interview process.

Job Specification

Field Nation

Information Technology and Services - Dhaka, Bangladesh