Intern - Customer Support
Augmedix, Bangladesh

About Augmedix:
Augmedix converts natural clinician-patient conversations into precise medical documentation and offers live support, including referrals, orders, and reminders, allowing clinicians to focus on what matters most, caring for patients. Augmedix services are trusted by over one dozen American health systems and hundreds of independent clinicians supporting medical offices, clinics, hospitals and telemedicine. Augmedix has been documented to save clinicians 23 hours per day, increase productivity by as much as 20%, and improve clinician work-life balance over 40%.
We are honored to be recognized as a Red Herring Top 100 Company.We are creating a metrics-driven company culture that empowers employees to innovate, to learn about new technologies, to grow their careers, and to help each other to succeed. We want to challenge you with open-ended and complex problems and provide a mission-driven environment to help you achieve success and to improve patient health.
About the Role:Our Customer Support team works 1:1 with doctors across the United States. They personally troubleshoot and escalate technical issues from our Bangladesh office. We expect our Customer Support-Intern to be hungry for a new opportunity to learn and grow in a position that is equal parts of customer success and technical support. If you are passionate about serving customers, have a strong sense of collaboration, and learn technical troubleshooting steps quickly, this may be the perfect role for you!Qualifications

• Final Year Students (Left with Internship)
• Excellent English Communication Skills
• Flexible about working at Night (Any 9 hours between 5pm to 7am)

Responsibilities

• Create proper documentation and escalate/follow up for resolution
• Communicating with different stakeholders
• Analyze and prepare any report based on available information

Benefits

• Opportunity to work with the stakeholders of both BD and USA and learn the multi-culture
• Monthly BDT 7,000 allowance
• Transportation Facility
• Daily Meal

Only apply if you are flexible about work schedules (Night Shift)
Augmedix is an equal opportunity employer. We are committed to providing equal employment opportunities regardless of sex, gender identity, race, religious creed, color, ancestry, age, disability, marital status, sexual orientation including being transgender and/or any other protected bases.