Service Experience Senior Manager
VEON-BANGLALINK, Bangladesh
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jul 3, 2021
Last Date
Aug 3, 2021
Location(s)
Job Description
Job Responsibility: · End to end customer complaint management of Technology services received from different stakeholders· Lead team on identifying customer complaint nature, Voice of Customer (VoC) analysis and track amp; follow up the issues within SLA · Ensure Techno-commercial collaboration and cross-functional support to improve customer experience and business growth · Anchor customer experience/ NPS drive on Technology services (Network, Mobile Internet etc.) in accordance with the technology initiatives· Govern customer experience amp; Technology complaints data mart and ensure delivery of new business requirement/ regulatory compliance · Support team on business process/ tool automation for better performance and complaint correlation and real-time complaint handling efficiency
Required Academic Qualifications·B.Sc. in Electrical and Electronics Engineering/ Computer Science and Engineering/ Telecommunication from any UGC approved UniversityRequired Experience·8-9 years of experience including 4-5 years’ relevant experience in Telecom Industry
Required Knowledge amp; Skills· Expert knowledge in Customer experience amp; complaint management and Business support systems and process· Sound knowledge in Mobile network amp; Business systems: System Architecture amp; overview of network/ Application elements· Moderate knowledge on Technology (RAN, CORE, Business Service, VAS amp; Applications) KPIs· Good analytical skills for network/ service problem identification amp; troubleshooting· Strong interpersonal communication, presentation amp; stakeholder management skills · Sound knowledge on process design, governance amp; project management· Sound knowledge on Database amp; MS Office tools
If you are interested to pursue a career with us and you have the required experience amp; skills, please apply with an updated CV on or before July 14, 2021.
Banglalink, one of the leading digital communications service providers in Bangladesh with over 35 million subscribers, and a subsidiary of Netherlands based company VEON Ltd.
Working at VEON demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.
Follow us in our company pagewww.linkedin.com/company/banglalink to learn more about Banglalink and our career opportunities.
Thank you for your application. Please note that your resume will be stored with us for the purpose of present and future recruitments only.
Required Academic Qualifications·B.Sc. in Electrical and Electronics Engineering/ Computer Science and Engineering/ Telecommunication from any UGC approved UniversityRequired Experience·8-9 years of experience including 4-5 years’ relevant experience in Telecom Industry
Required Knowledge amp; Skills· Expert knowledge in Customer experience amp; complaint management and Business support systems and process· Sound knowledge in Mobile network amp; Business systems: System Architecture amp; overview of network/ Application elements· Moderate knowledge on Technology (RAN, CORE, Business Service, VAS amp; Applications) KPIs· Good analytical skills for network/ service problem identification amp; troubleshooting· Strong interpersonal communication, presentation amp; stakeholder management skills · Sound knowledge on process design, governance amp; project management· Sound knowledge on Database amp; MS Office tools
If you are interested to pursue a career with us and you have the required experience amp; skills, please apply with an updated CV on or before July 14, 2021.
Banglalink, one of the leading digital communications service providers in Bangladesh with over 35 million subscribers, and a subsidiary of Netherlands based company VEON Ltd.
Working at VEON demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.
Follow us in our company pagewww.linkedin.com/company/banglalink to learn more about Banglalink and our career opportunities.
Thank you for your application. Please note that your resume will be stored with us for the purpose of present and future recruitments only.
Job Specification
Job Rewards and Benefits
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