Manager, Business Support
Augmedix, Bangladesh

About Augmedix:
Augmedix converts natural clinician-patient conversations into precise medical documentation and offers live support, including referrals, orders, and reminders, allowing clinicians to focus on what matters most, caring for patients. Augmedix services are trusted by over one dozen American health systems and hundreds of independent clinicians supporting medical offices, clinics, hospitals and telemedicine. Augmedix has been documented to save clinicians 23 hours per day, increase productivity by as much as 20%, and improve clinician work-life balance over 40%.
We are honored to be recognized as a Red Herring Top 100 Company.We are creating a metrics-driven company culture that empowers employees to innovate, to learn about new technologies, to grow their careers, and to help each other to succeed. We want to challenge you with open-ended and complex problems and provide a mission-driven environment to help you achieve success and to improve patient health.
About the Role:
We are looking for a player-coach to lead our Business Support team. The right candidate has a track record of leading teams to do things better and faster, all while maintaining great team morale and ensuring outstanding customer service. This position will lead by example and work with stakeholders to support the business. This position will report to Country Director, Bangladesh Responsibilities:

• Manage the performance and continuous development of the administration team.
• Ensure outstanding administrative support across all areas of the business.
• Provide professional support to the directions to the team.
• Responsible for continuous improvement of back-office processes and systems to increase efficiency and quality.
• Ensure compliance with regulations and legislation through robust management of health and safety processes, staff records, and data protection.
• Drive continuous improvement of customer satisfaction and team efficiency.
• Proactive, suggest improvements of processes and/or tools, and obtain stakeholder buy-in through strong collaboration and meeting management.
• Execute improvement initiatives on time; anticipates and communicates risks/delays ahead of time.
• Responsible for content management on social media to engage and improve customer engagement and promote social media campaigns.
• Oversee the internal and external communication memos, emails, presentations, reports etc.
• Able to demonstrate appropriate troubleshooting by understanding the problems stated by the stakeholders.
• Provide a clear picture to the escalation team or account manager for further troubleshooting.
• Assure Qualities of the tasks based on internal metrics to identify errors and compliance on services rendered.
• Responsible for establishing external communication with the stakeholders ensures maximum Augmedix services uptime..

Requirements:

• Master's / Bachelor's degree in any discipline from any reputed universities preferred.
• 5+ years of working experience in people management.
• Ability to demonstrate the company's administrative support services with exceptional leadership and problem-solving skills.
• Strong verbal and written English communication, indistinguishable from native English speakers.
• Strong analytical and presentation skills. Experience presenting to senior leadership.
• Familiar with tools like AX G-suite Secure G-suite,eFront, LMS, Humanity, Expensify, Confluence amp; Jira, WorkForce Management, Typing club, Admin portal/ EE Admin, Asana, Egencia, Forkable, Salesforce, Zoom.
• Comfortable working night shift to accommodate US time zones.
• Time-management skills, ability to establish reasonable and attainable deadlines for resolution.

Augmedix is an equal opportunity employer. We are committed to providing equal employment opportunities regardless of sex, gender identity, race, religious creed, color, ancestry, age, disability, marital status, sexual orientation including being transgender and/or any other protected bases.