Support Coordinator (Night Shift)
Field Nation, Bangladesh
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 26, 2021
Last Date
Apr 26, 2021
Location(s)
Job Description
Why is this role important to Field Nation?
The Support Coordinator serves as a point of contact, provides information, and solves emerging problems with accuracy and efficiency that our customer may face. This position offers the chance to work in a fast-paced, high-growth environment where new ideas are encouraged and collaboration is a must.Job Responsibilities
The Support Coordinator serves as a point of contact, provides information, and solves emerging problems with accuracy and efficiency that our customer may face. This position offers the chance to work in a fast-paced, high-growth environment where new ideas are encouraged and collaboration is a must.Job Responsibilities
- Responding to customer inquiries via phone calls and service cloud
- Resolve customers problems by clarifying the complaint of the customer; determine the cause of the problem; select and explain the best solution for solving the problem; follow up to ensure resolution
- Record the details of the phone communications with customer as per guidelines
- Performing internal tasks such as reminder calls, insurance review, marketplace activation, clearing cancel fees, Blocks amp; Ratings, Slack assistance to Essential etc
- Gathering appropriate knowledge about Field Nation platform to answer customer queries
- Follow communication procedures, guidelines and policies
- Being accountable for instant communications
- Ensure regular office attendance and proper time management during office hours for best possible productivity.
- Build sustainable peer to peer relationships through open and interactive communication
- Contribute to team effort by accomplishing related results as guided
- Maintaining a positive, empathetic and professional attitude toward customers and colleagues
- English Communication - reading, professional speaking, active listening, professional writing
- Strong call and email handling ability by positively representing Field Nation in high stakes situations while remaining a neutral third-party
- While gathering the separate perspectives from both involved parties - able to lay out convincing perspective(s) to help them come to a common ground
- Ability to analyze and solve problems
- Maintaining attention to details
- Maintaining balance at stressed situation
- Prioritizing, and managing time effectively
- Uttara,Dhaka. (Currently we are doing Work from Home due to the Covid-19)
- 20k-30k
- Contributory Provident Fund and Gratuity benefit.
- Medical Insurance
- Lunch/Dinner Facilities:-Fully Subsidized
- Sound work-life balance - Regular working hours: 8 hours/day, 5 days a week.
- Friendly work environment.
- Flexible leave/vacation policy.
- The opportunity to work with cross-cultural teams with the US.
- Annual performance evaluation and increment.
- Yearly bonus.
- Employee Transportation Facility. (Subject to Availability)
Job Specification
Job Rewards and Benefits
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