The fastest growing Cloud Based Marketplace Company, Field Nation is looking for a Support Coordinator (Night Shift) for its Customer Support team. As we are rising day by day, our needs are evolving and to keep pace with the evolution we need experts like you to contribute, learn and grow with us. As a Support Coordinator (Night Shift) you will have the opportunity to directly impact the business outcome as this role requires you to interact with the customers on a regular basis. This position will also offer the chance to work in a fast-paced, hyper growth environment where innovative ideas are encouraged and collaboration is a must. This position is located in Uttara, Dhaka. Job Responsibilities
Your primary responsibility in this role will involve responding to/ resolving a variety of customer support inquiries from our clients via phone, email and chat.
Open to all but candidates, But the candidate must have strong English speaking/ writing skills since this role involves handling U.S. based customer service inquiries
Both males and females are encouraged to apply.
Fluent in English (speaking, reading and writing)
Strong work ethic
Positive, "can-do" attitude
Committed to consistently work the night shift
Able to work under pressure and handle tough customer situations
Enjoys working in a team environment
General computer skills/ knowledge
Previous US-based customer service experience is a huge plus!!
Uttara,Dhaka. (We are doing Work From Home due to the Covid-19 )
TK.20000 - 30000 (Monthly)
Compensation Other benefits
Contributory Provident Fund and Gratuity benefit.
Lunch/Dinner Facilities: Fully Subsidized
Yearly Two Bonuses
Sound work-life balance - Regular working hours: 8 hours/day, 5 days a week.
Friendly work environment.Flexible leave/vacation policy.
A great learning opportunity.
The opportunity to work with cross-cultural teams with the US.
Annual performance evaluation and increment.
Employee Transportation Facility. (Subject to Availability)
Why Field NationAt Field Nation, we are breaking the barriers to work and enabling the gig economy. We’re a tech company that offers a web-based marketplace solution for buyers and sellers of contract services to simply connect, work, and manage their business. We look for collaborators, innovators, and problem solvers to join us in our common purpose of changing the way work gets done. We were named a Top Workplace by the Star Tribune in 2017, 2018, 2019, and a Top 150 Workplace in 2020. We look to hire extraordinary people and provide them extraordinary benefits.