Customer Experience Operations Specialist
Field Nation, Bangladesh
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 8, 2024
Last Date
Mar 16, 2024
Location(s)
Job Description
Who We Are?Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals who depend on us.
Why is this role important to Field Nation?The Customer Success Operations Specialist is a newly created role at Field Nation, with long-term growth potential. This position will be supporting the Customer Success Managers in driving adoption within strategic accounts. The role involves collaboration in internal systems, monitoring accounts and advising CSM of anomalies and risks, creating and distributing critical reports, creating Executive Business Review presentations, and coordinating internal and external meetings. The specialist will also work with data and reporting teams to gather critical information needed for upcoming customer touchpoints and assist in creating, updating, and maintaining ongoing account plans for customers. This is a vital role in ensuring the Customer Experience team can continue to provide the experience our customers have come to expect and deserve.What you’ll do
At Field Nation, we are breaking the barriers to work and enabling the gig economy. We’re a tech company that offers a web-based marketplace solution for buyers and sellers of contract services to simply connect, work, and manage their business. We look for collaborators, innovators, and problem solvers to join us in our common purpose of changing the way work gets done. We were named a Top Workplace by the Star Tribune in 2017, 2018, 2019 and a Top 150 Workplace in 2020, 2021 amp; 2022. We look to hire extraordinary people and provide them with extraordinary benefits.
Why is this role important to Field Nation?The Customer Success Operations Specialist is a newly created role at Field Nation, with long-term growth potential. This position will be supporting the Customer Success Managers in driving adoption within strategic accounts. The role involves collaboration in internal systems, monitoring accounts and advising CSM of anomalies and risks, creating and distributing critical reports, creating Executive Business Review presentations, and coordinating internal and external meetings. The specialist will also work with data and reporting teams to gather critical information needed for upcoming customer touchpoints and assist in creating, updating, and maintaining ongoing account plans for customers. This is a vital role in ensuring the Customer Experience team can continue to provide the experience our customers have come to expect and deserve.What you’ll do
- Assist in maintaining/updating internal systems such as monday.com, Salesforce, Field Nation
- Monitoring accounts and advising of anomalies and other risks
- Create and distribute critical reports out of the Field Nation platform as requested
- Create Executive Business Review presentations and populate data for metrics as needed using Field Nation templates
- Responding to and following up on CRS escalations and requests for assistance
- Coordinating internal and external meetings
- Work with data and reporting teams to gather critical information needed for upcoming customer touchpoints
- Creating, updating, and maintaining ongoing account plans for customers including management of documentation
- Facilitate requests for data and reporting on behalf of the CSM such as requests for: Compliance reports, buyer insight reports, provider Block reports, engagement limit reporting, screening invitation reporting, work orders past approval reporting
- Internal follow-up on Field Nation compliance notifications
- Other buyer-related tasks are requested as directed by the CSM
- 1-2 years of executive assistance, project management, and/or client-facing relationship experience
- Knowledge of internal Field Nation reporting systems (Tableau, Salesforce, etc.)
- Excellent communication skills (verbal and written)
- Strong attention to detail and ability to stay organized while working on multiple tasks at once
- A highly motivated team player with a proactive approach to work
- A finisher/completer with a high level of personal ownership of individual performance
- Self-driven, results-oriented with a positive outlook, and a clear focus of high-quality work
- Able to work well with colleagues within different areas of expertise
- Must be comfortable operating in a fast-paced, highly dynamic environment and exhibit grace under pressure
- Competitive salary range: BDT 40,000 - 70,000 Monthly
- Mobile bill, gym membership, medical insurance - because we care about your well-being
- Festival bonus, profit sharing, gratuity benefit - your success is our success
- Lunch/Dinner facilities - fully subsidized, because we believe in well-fed brains
- Work hard, play hard with a sound work-life balance and a friendly environment
- Chance to work with cross-cultural teams in the U.S. - expanding your horizons
- Semi-annual reflection opportunities - because growth is the name of the game
- Drop Off Service - we’ve got your commute covered
At Field Nation, we are breaking the barriers to work and enabling the gig economy. We’re a tech company that offers a web-based marketplace solution for buyers and sellers of contract services to simply connect, work, and manage their business. We look for collaborators, innovators, and problem solvers to join us in our common purpose of changing the way work gets done. We were named a Top Workplace by the Star Tribune in 2017, 2018, 2019 and a Top 150 Workplace in 2020, 2021 amp; 2022. We look to hire extraordinary people and provide them with extraordinary benefits.
Job Specification
Job Rewards and Benefits
More Jobs like this Job
Field Nation
Information Technology and Services - Dhaka, Bangladesh
© Copyright 2004-2024 Mustakbil.com Bangladesh's No 1 Jobs Site, All Right Reserved.