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Associate (Driver Quality Comms), Driver Operations
Lalamove, Bangladesh
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Dec 20, 2023
Last Date
Jan 20, 2024
Location(s)
Job Description
At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best, and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as possible. We have massively scaled our efforts across Asia and now have our sights on taking our best-in-class technology to the rest of the world.
We are looking for motivated individuals to join our Driver Operations Team as an Associate (Driver Quality amp; Comms). As an Associate in this team, you will be at the forefront of consistently amp; constantly increasing driver performance through effective data analysis amp; communication to ensure the highest level of customer satisfaction. What You Will Do:- Identify and analyze customer pain points related to drivers by collaborating with relevant departments (specifically with Sales and Customer Experience).
- Educate the drivers on every stage of driver journey starting from onboarding to convert them to active drivers.
- Prepare high-quality amp; easy-to-understand content to effectively communicate identified issues to drivers through various channels (e.g., Blog, in-App, Social Media).
- Conduct daily analysis of zone-wise, driver-level, and order-level data to identify gaps in driver performance and take necessary steps to eliminate the gaps.
- Conduct regular field visits to measure the impact of executed strategies and assess driver understanding of communicated contents.
- Ensure 100% accuracy and timeliness in all internal and external communications related to driver communication, quality and performance.
- Develop and enhance training material for drivers (offline and online) to equip drivers with necessary skills to operate safely and effectively in the Lalamove platform.
- Coordinate with teams to research driver community behaviors and preferences.
- Promptly address and resolve all driver-related issues (e.g., app education, driver cash out etc.).
What You Will Need:- Bachelor's Degree in any discipline (preferably in supply chain or marketing)
- Excellent data-related skills with knowledge of relevant tools and platforms (mostly in Microsoft Excel amp; Google Sheet)
- Strong communication and presentation skills.
- Minimum of 1 year of experience in a similar role.
- Experience in content writing and circulation (including but not limited to In-App Comms, WhatsApp Comms, SMS).
- Having experience in Designing amp; video Editing will be considered as an added advantage.
- Positive attitude with a keen attention to detail, proactive nature, and a self-driven approach.
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice:https://www.lalamove.com/en-hk/candidate-privacy-notice Job Specification
Lalamove
Information Technology and Services - Bangkok, Thailand