Application Support Engineer
Field Nation, Bangladesh
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Aug 18, 2023
Last Date
Sep 18, 2023
Location(s)
Job Description
Why is this role important to Field Nation?
The Application Support Engineer is an entry-level software engineer position that plays a crucial role for our product teams. As experts on our product functionality as well as the code that makes it all work, they are the go-to people when questions or difficulties arise. They're responsible for investigating advanced problems not fit for our standard support and coming up with the solutions. This position offers the opportunity to be in a fast-paced, high growth environment where new ideas are encouraged and collaboration is a must. What you’ll do
At Field Nation, we are breaking the barriers to work and enabling the gig economy. We’re a tech company that offers a web-based marketplace solution for buyers and sellers of contract services to simply connect, work, and manage their business. We look for collaborators, innovators, and problem solvers to join us in our common purpose of changing the way work gets done. We were named a Top Workplace by the Star Tribune in 2017, 2018, 2019, and a Top 150 Workplace in 2020. We look to hire extraordinary people and provide them extraordinary benefits.
The Application Support Engineer is an entry-level software engineer position that plays a crucial role for our product teams. As experts on our product functionality as well as the code that makes it all work, they are the go-to people when questions or difficulties arise. They're responsible for investigating advanced problems not fit for our standard support and coming up with the solutions. This position offers the opportunity to be in a fast-paced, high growth environment where new ideas are encouraged and collaboration is a must. What you’ll do
- Monitoring and responding promptly to incoming support tickets regarding software defects.
- Filtering through complex customer details to determine the root of an issue.
- Identifying and implementing a quick solution when problems arise and helping to plan out long-term resolution.
- Communicating effectively to the team when problems arise and ensure they receive a timely response.
- Keeping a pulse on areas of concern that may need additional support and bringing that insight to their teams product planning meetings.
- Providing exceptional customer support and relationship management.
- Being a subject matter expert in product functionality and use to drive customer-based solutions.
- Diagnose and assess scope and severity of production incidents.
- Respond to issues in a timely manner based on SLA.
- Provide stopgap solutions where necessary to unblock the user.
- Report technical issues to product teams using Jira.
- Identify and report patterns that disrupt user experience to product teams.
- Own the communication with the users.
- Previous experience in web and software development (can be a combination of education and work experience)
- The ability to think independently while also working collaboratively to creatively and quickly solve customer problems.
- Ability to identify, propose, and implement solutions.
- Demonstrated effective oraland written communication skills, including poise in pressure situations.
- The ability to convert technical terminology into layman's terms.
- Strong analytical and problem-solving skills.
- An interest in software development and being a part of a product company.
- Excellent debugging skills.
- Top notch verbal and written communication skills in English.
- Ability and willingness to work during night shift.
- 1 year+ experience in a similar role, will be overlooked for exceptional candidates.
- Must have: Php, Js (at least es6), Mysql.
- Knowledgeable in OOP JS, node.js and express.js. Knowledgeable in CSS3, Bootstrap Grid System, HTML5. Experience with ES6 and react.js.
- Competitive salary based on experience and qualification.
- Gratuity benefit
- Medical Insurance
- Career Development Budget
- Sound work-life balance - Regular working hours: 8 hours/day, 5 days a week.
- Friendly work environment.
- Flexible leave/vacation policy. A great learning opportunity.
- The opportunity to work with cross-cultural teams with the US.
- Annual performance evaluation and increment.
- Festival Bonus.
- Employee Transportation Facility. (Subject to Availability)
- 50k-70k
At Field Nation, we are breaking the barriers to work and enabling the gig economy. We’re a tech company that offers a web-based marketplace solution for buyers and sellers of contract services to simply connect, work, and manage their business. We look for collaborators, innovators, and problem solvers to join us in our common purpose of changing the way work gets done. We were named a Top Workplace by the Star Tribune in 2017, 2018, 2019, and a Top 150 Workplace in 2020. We look to hire extraordinary people and provide them extraordinary benefits.
Job Specification
Job Rewards and Benefits
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